$BEFORE_TIT2Bonus program$AFTER_TIT2

Bonus Program is a market solution allowing to attract the operator customers and to incite the customers' expenses on communication services.

An operator can suggest loyal customers to participate in the bonus program (loyalty program). The concept of that program is very simple: a part of used amount is refunded to the customer's account as a bonus (accumulated discount).

A customer does not need to take any action to participate in the bonus program. If conditions for including in that program are met, then the customer will receive SMS message notifying about including. At the operator discretion, it may grant special "invitational" bonus to the customer on including him to the bonus program. Then this bonus will be accumulated also without any action customer's action. The operator may periodically send reports to the customer about the bonus accumulated on his account along with information on new services and special suggestions given only for the program participants.

A customer may get information about his bonus balance himself either via SIM menu of his mobile phone or via IVR, WAP, HTTP. When accumulated bonus amount reaches some predetermined value, this bonus may be used. The customer must refer to the operator's CS to enable so called "bonus activation". Then he may activate bonus on communication services either by himself or by requesting the CS to activate bonus on "other services". If you activate bonus on "other services", you must determine the partner for whom you want these bonuses to be activated (Customer Service may also play a role of partner) and a certain activation purpose associated with selected partner.

The following activation purposes are possible:

You may also transfer a bonus to the bonus account of other operator.

Charged bonus has a validity period. If the bonus was not activated within this period, it is cancelled. Before that customer will receive SMS notification about coming cancellation of charged bonuses.

The bonus amount activated for the communication service is considered in the credit check procedures.

On the contract dissolution charged bonus is cancelled irrespective to whether it was activated or not. The bonus money equivalent is not "refunded" in cash to the customer.

The "Bonus Program" product (BONUS_PR) includes the following applications:

$BILLING_BACK