$BEFORE_TIT2Support philosophy$AFTER_TIT2
Within the company Policies for deployment and support of our solutions we provide:
- The latest product version at the moment of installation.
- Free versions update on the next Release issuing. The Release implements the experience of running previous versions gained by all operators since issuing previous Release..
- Synchronization for product versions installed.
- If you need to customize the system to meet your requirements, the conditions of such modification must be separately fixed in the contract; and we will finally develop the product version especially for you which will be not available for other customers.
- Overall system setup prior to putting it into the test operation.
- If needed, our specialists may be available on the installation site during the start period of the system operation.
- The assistance of the Company experts who are routinely visiting the installation sites not less than annually.
The Company performs regular seminars for customers to introduce our next Release, to discuss the features which you want to be implemented in the next Release, during these seminars our customers can tell the developers about their impressions on the system operation and wishes for further modifications. We always invite all our customers to such seminars and even organize the user groups so that you can deeply analyze the features of the certain product.
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