$BEFORE_TIT2SelfCare Centre (PETER-SERVICE SÑÑ)$AFTER_TIT2

It has become the standard for operators succeeding in competition for loyal customers to ensure them the possibility not to visit the Customer Service without real need, to gain on-line help information, to check the balance status for correct settlements.

The "SelfCare Centre" (SCC) product is designed for providing subscribers with a package of selfcare services. The main component of the system is the SC Application Server (SC Server). Generally, the system is implemented based on the multilevel, distributed database access architecture and consists of the following components: Apache http server, SC Server and DBMS. Apache and SÑ servers can be symmetrically configured and joined in clusters for maximum performance and fault-tolerance.

The system supports multi-channeling via IVR, WAP, WEB, SIM Toolkit and ADMIN (administrative channel). SC Server supports data exchange with Web server in the XML format via http protocol. Depending on the channel being accessed, Web server converts received XML data to the format specific for that channel using XSL. For example, on accessing via WAP, XML data will be converted to the WML format, on accessing via Web - to the HTML format.

Within this solution new users can be created by the service activation event in the billing system. The system allows to assign one of three possible access levels: Read only, Subscriber control and Account control. With "Read only" permissions the user is allowed to view only current rate plan and list of services provided for the own subscriber. "Subscriber control" permissions enables all the operations related to control of only own subscriber. The third level — "Account control" allows you to control not only own subscriber, but also all other subscribers of the account. A newly created user must assign his password via the IVR channel. Later on this password will be used for accessing the system via any channel. $BILLING_RIGHT_1